Sky puck

[Indiaj]

Hi i have had my puck and broadband installed today.

However my puck just keeps switching off or freezing.

[Jporch316]

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@Indiaj wrote:

Hi i have had my puck and broadband installed today.

However my puck just keeps switching off or freezing.

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Hi

have you tried pulling the plug for a few minutes ? If that doesn't work report back and I will escalate your post to the online support team 

[Indiaj]

Hi yeah i have left unplugged for 5 minutes.

Thank you for your help

[Jporch316]

@Indiaj 

I have escalated your post to the online sky community support team - please lookout for an invitation to chat with them on here 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Indiaj an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.