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Discussion topic: Sky puck

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This message was authored by Alfcompo This message was authored by: Alfcompo

Sky puck

Sky puck always has issues pausing and restarting 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Alfcompo 

Glass or Stream? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Alfcompo 

 

Not really a lot of information to go off. You will need to specify what exactly your issue is, and other information such as your ISP and broadband speed would be helpful. Remember we are fellow subscribers no skyx so know nothing about you unless you tell us.

 

However it is likely poor broadband is causing your issues. Sky Stream pucks need 25Mbps for HD and 30Mbps for UHD. You can check the speed at your puck by opening netflix and going to the left menu > scroll down to get help? > And then select connection check.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by Dazzasky This message was authored by: Dazzasky

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Alfcompo wrote:

Sky puck always has issues pausing and restarting 


I've escalated your post to Sky so keep an eye out for a message. I'm going to hazard a guess you have Sky Stream as you mention a "puck" @Alfcompo 

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky puck

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Alfcompo.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky puck

Posted by a Sky employee

We are still looking to help you Alfcompo . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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