Hi @Luke252
This is a customer helps customer forum so we can't access your account etc. what does order tracking show? https://www.sky.com/help/articles/track-sky-order
You say you are getting a Glass TV, the pucks may arrive along with your Glass TV, mine did when I got my Glass.
You should be able to watch SkyGo on a phone or Apple TV etc until your Glass arrives. https://www.sky.com/help/articles/welcome-to-sky
Hope this helps
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
