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Discussion topic: Puck is turning tv on and off and on

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Avatar for EEIRSK74
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This message was authored by: EEIRSK74

Message posted on ‎12 Mar 2024 09:31 PM

Puck is turning tv on and off and on

I got 2 Pucks today. 1 had problems with Software update straight out of the box. The other worked fine. Eventually got the "dodgy" pick to update. Its now working BUT it's causing the TV to turn on and off and on constantly. The TV had no issue before this with any other sources (Nintendo, Amazon Fire Stick, etc).

 

I've swapped HDMI ports on TV, restarted and reset the Puck. The other puck is working fine. Both TVs are Samsung. Have I received a "Dodgy" puck?

 

Thanks 👍 

 

 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎12 Mar 2024 10:33 PM

Re: Puck is turning tv on and off and on

Posted by a Superuser, not a Sky employee. Find out more

Hi @EEIRSK74 

 

It could be an issue with CEC control. You could either turn this off in the settings (on the puck) or there might be a setting you need to alter on your TV. Have you used the HDMI cable that come with the puck? How old is the TV?  Sky Stream needs a HDMI cable and TV had supports HDCP 2.2.

 

One other thing to try would be swap the pucks over and see what happens.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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