This discussion topic has been answered Discussion topic: Sky puck
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Message posted on 13 Oct 2025 06:04 PM
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Message posted on 13 Oct 2025 07:52 PM
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Hi @Rd231 That happens from time to time. When it happens to me I find the following procedure gets it connected to the internet again.
Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet
If that doesn't resolve the issue then have a look at the following links to see if they help:
https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
https://www.sky.com/help/articles/connect-devices-to-broadband-start
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Message posted on 13 Oct 2025 07:52 PM
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Hi @Rd231 That happens from time to time. When it happens to me I find the following procedure gets it connected to the internet again.
Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet
If that doesn't resolve the issue then have a look at the following links to see if they help:
https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
https://www.sky.com/help/articles/connect-devices-to-broadband-start
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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