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This message was authored by: Rd231

Sky puck

Says my tv is not connected to the Internet

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This message was authored by: Fothergill1 Answer

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rd231 That happens from time to time.  When it happens to me I find the following procedure gets it connected to the internet again.

 

Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

 

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

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This message was authored by: Fothergill1 Answer

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rd231 That happens from time to time.  When it happens to me I find the following procedure gets it connected to the internet again.

 

Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router.  Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.  Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet

 

If that doesn't resolve the issue then have a look at the following links to see if they help:

https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

https://www.sky.com/help/articles/connect-devices-to-broadband-start

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"

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