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Discussion topic: Sky puck

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Avatar for TabletYD
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This message was authored by: TabletYD

Message posted on ‎24 Jun 2025 07:21 PM

Sky puck

Sky puck switches itself off and back on several minutes later at the same time every day. It is also very warm to the touch even although well ventilated. Also several times an hour the sound goes off but the picture still there
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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎24 Jun 2025 07:38 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Assume you have tried a Puck settings restart.

 

Can you try as described in this Sky help article , namely as described in step 4, the recovery procedure;

 

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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