Sky puck won't connect to tv

[Niki44]

Morning all, I've been having issues with connecting my sky puck to my tv. I've had sky tv for the past 6 months and was fine. Over the past two weeks it won't connect to my tv. Sky sent out a new puck but it still will not connect. I've disconnected everything else going to the tv but still no joy. Any ideas?

[Mister_Dalek]

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@Niki44 wrote:
Morning all, I've been having issues with connecting my sky puck to my tv. I've had sky tv for the past 6 months and was fine. Over the past two weeks it won't connect to my tv. Sky sent out a new puck but it still will not connect. I've disconnected everything else going to the tv but still no joy. Any ideas?

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What do you mean by 'won't connect'? Won't send a signal via HDMI to your TV? Won't connect to your broadband?

Have you tried a different HDMI cable? A different HDMI port on the TV?

[Niki44]

It just won't connect via the hdmi cable. Tried rebooting it. It just stays on the Sky picture on the tv and the puck just flashes white

[Stephen+Mourton]

Hi @Niki44  When you say it just stays on the Sky picture can you describe the picture or better still click the camera symbol above where you are typing your reply and send it to us to look at?  

[Dazzasky]

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@Niki44 wrote:

It just won't connect via the hdmi cable. Tried rebooting it. It just stays on the Sky picture on the tv and the puck just flashes white

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It sounds like it is stuck on the Sky splash screen .  Have you tried a different hdmi port on your tv? @Niki44