Sky puck won’t connect since outage.

[Dawny1511]

My sky puck upstairs won't work since the outage on Monday. I've done all the cable checks, unplugged it etc but it just says either I have limited service or can't connect to wifi. I'm about done with this rubbish now. Has anyone had the same problem, or have a fix? TIA. 

[AnnaBeee]

Same issue - technical issue is message? 

[Fothergill1]

@Dawny1511 and @AnnaBeee Since the broadband outage a couple of days ago a number of people have said that their Glass or puck were no longer connectint to the network

I have seen 2 possible solutions one was to reboot the Glass but leave it unplugged for 15 minutes or so before plugging it in again and it then picked up the network. (A normal reboot only requires a 30 second delay in switching it back on)

The other solution was to reset the network connection in Settings > Network > Status > reset (make sure you have your network password ready as you will need to input it).

Both are worth a try, good luck 🤞

[Dawny1511]

Thank you, @Fothergill1. 

My husband had to do a hard reset Of the puck, input the wifi password again and then it worked. 👍🏻 This had previously failed. Thanks again. 

[Dawny1511]

Hi. Yes, it was a message on the screen. We did a hard reset of the puck and that worked. ☺️

[AnnaBeee]

I've left it off all night but nothing - all unplugged and everything. 
I've rebooked router

The remote is only responsive for one thing and not network no idea what to do now? 

[Dawny1511]

@AnnaBeee press and hold the button on the puck.. it does a hard reset and you have to input your password again on settings but it worked for me 🤞🏻