0

Discussion topic: Sky puck streaming set up

Reply
This message was authored by: Dean822

Sky puck streaming set up

Have connected puck to mains and plugged in HDMI cable to puck and tv but no set up instructions are appearing 

Reply

All Replies

This message was authored by: Angel_Aka

Re: Sky puck streaming set up


@Dean822 wrote:

Have connected puck to mains and plugged in HDMI cable to puck and tv but no set up instructions are appearing 


Have you selected the appropriate HDMI input on your TV using the TV's remote control? 

Is there a white light on the front of the puck?

Avatar for Dean822
Level 0 icon
Topic Author
This message was authored by: Dean822

Re: Sky puck streaming set up

No white light on front of puck just underneath and have entered the correct hdmi port

This message was authored by: Angel_Aka

Re: Sky puck streaming set up


@Dean822 wrote:

No white light on front of puck just underneath and have entered the correct hdmi port


Try turning it off at the wall for a few minutes then power on and try again. Also try a different HDMI port on your TV if there is one. 

Are you using the HDMI cable which came with the puck?

This message was authored by: Daniel0210

Re: Sky puck streaming set up

Posted by a Superuser, not a Sky employee. Find out more

@Dean822 

You have posted on the Sky Q board. I will move your thread.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Reply