Sky puck streaming issues keeps freezing

[LouD3]

Hi

my sky puck has been constantly freezing up and switching off going into standby since I got it. 
I've done everything stated and even spoke to a sky customer service rep which solved for two days, this is getting beyond a joke now, I think maybe a dud device it's saying it has a fault but I can't get past the questions that it states to help fix the issue as my issue isn't listed!!! 
any help or the number for sky to help?? 

 

[Jporch316]

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@LouD3 wrote:

Hi

my sky puck has been constantly freezing up and switching off going into standby since I got it. 
I've done everything stated and even spoke to a sky customer service rep which solved for two days, this is getting beyond a joke now, I think maybe a dud device it's saying it has a fault but I can't get past the questions that it states to help fix the issue as my issue isn't listed!!! 
any help or the number for sky to help?? 

 

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Hi @LouD3 

I would suggest you contact sky for troubleshooting as if found faulty they can replace under warranty 

[LouD3]

I've been trying to find a number for them, but when I go scroll to the end to ask for more help it takes me back to the start again, I just need a number to call them, I've even tried the chat thing but I'm not out through to a human 

[lettice]

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@LouD3 wrote:

I've been trying to find a number for them, but when I go scroll to the end to ask for more help it takes me back to the start again, I just need a number to call them, I've even tried the chat thing but I'm not out through to a human 

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Click on the 'No I still need help' button at the bottom of the last page of this Sky help article;

It will provide a relevant number to call.

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...