Sky puck sound issues

[Mattdon35]

Hi I have a sky puck running latest software, every now and then the sound drops out for a couple of seconds. It does this regardless of whether I am watching live TV, box sets or any of the apps. I have followed all the guides and checks etc to no avail. The puck is connected directly to my Samsung TV via hdmi. I have also tried connecting it directly to my AV receiver, again to no avail. Just hoping someone may have experienced similar issues and can help please. Cheers. Matt.

[Exiled-in-HH]

What sort of AV receiver?

[Mattdon35]

Hi thanks for reply the AV receiver is a denon X4100W.

Cheers.

[Yorkiecherry]

I have reported this for several months. I'm still experiencing this issue. Latest while watching latest True Detective series with Jodie Foster. Seems to be mostly UHD and HDR programmes 

[Mattdon35]

Yeah have spoken to technical and pretty much proved that my problem with sound drop outs is down to a poor wifi signal!.

Bit of an issue then as sky tell me that although I'm on ultra fast broadband I don't qualify for having this remedied, as I don't have an expensive enough package. This means as far as I'm concerned that my sky puck isn't able to work properly with my current sky WiFi and surely I should have been advised of this possible issue?. 

I now only use it for non terrestrial channels as I can use netflix, prime, i player etc all without fault on my telly.

So a bit of a lemon really!.