Hi @Jason131
Did you reset the puck? You should have just reset the network and connected it to your new router.
The best thing to do is try using an ethernet cable and then once set up reconnect to wifi. Also run through the troubleshooting outlined here: https://www.sky.com/help/articles/sky-glass-software-error
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
