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Discussion topic: Sky puck rubbish

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This message was authored by: Ann-Marie45

Message posted on ‎21 Oct 2025 07:09 PM

Sky puck rubbish

I am having constant picture issues with my puck. Live streaming, apps , everything. Thinking of cancelling Sky completely, as sick of needing to unplug the power and do a complete reboot (even the restart from settings doesn't fix it). The app says my puck looks to be working. Anyone else having this issue?

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Superuser
This message was authored by: GD1

Message posted on ‎21 Oct 2025 07:15 PM

Re: Sky puck rubbish

Posted by a Superuser, not a Sky employee. Find out more

@Ann-Marie45  Your post has been moved from the Sky Go board as this is not a Sky Go app related issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎21 Oct 2025 08:56 PM

Re: Sky puck rubbish

Posted by a Superuser, not a Sky employee. Find out more
@Ann-Marie45 wrote:

Anyone else having this issue?

Numerous posts to this forum would suggest so: of course happy users don't tend to hang out on support forums.

 

The most likely cause is inadequate or inconsistent wireless connectivity between puck and router.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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