Sky puck remote not working

[Bridges2far]

Sky puck remote not working

We've tried resetting it by holding 7&9, 4&6, 1&3 and switching off the power. Replaced the batteries. Nothing is working.

any other ideas?

[Anonymous]

There are faulty remotes in the market, believe it or not taking the remote long ways in your hand and gently twisting it like wringing out a cloth often works.

Not sure why must be a dodgy connection inside.

Worth a try, other option call Sky for replacement.

[AntInBristol · Accepted solution]

Grip the remote at both ends and give it a good twist as if wringing out a cloth. Keep an eye out for the backlight coming on as it comes to life.

Alternatively try manipulating the battery connection springs to ensure a better connection.

If neither work call Sky and ask for a replacement to be sent. If you have one use a Sky Q remote in the mean time.

Let us know how you get on.

[Carol2023]

Thanks @AntInBristol the towel ringing technique actually worked! ..... I thought this was a stupid prank haha but I'm all up and running! Thank you!

[Lee4]

Nice 1 mate thought no way will it work but it did but only now I can go in the other room and control my other puck without having to press the relevant numbers ie 79 and 13 so cheers for that 

[SeanWM]

I thought someone is taking the mickey here, 'twist it like ringing out a towel' - but hey if it's saves me £60 to replace two dead remotes what harm will it do - they're already dead.

Well blow me if it worked! That took me by surprise. 

Shoddy electronics and a dodgy connection somewhere, shouldn't be surprised really.

[MarkGoldsmith]

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@SeanWM wrote:

I thought someone is taking the mickey here, 'twist it like ringing out a towel' - but hey if it's saves me £60 to replace two dead remotes what harm will it do - they're already dead.

Well blow me if it worked! That took me by surprise. 

Shoddy electronics and a dodgy connection somewhere, shouldn't be surprised really.

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Yeah it's solved it for a lot of customers. Bravo to whoever first discovered that "fix"