Sky puck remote not responding and completely dead

[Naiya-Rose1]

Went to use Tv and remote is not responding.

I have tried all the troubleshooting solutions available and it's still not working. I just want a new remote. 2nd time this has happened to me in a few months. So frustrating !!

[Fothergill1]

@Naiya-Rose1 Seeing as you have tried all the usual solutions I will escalate your post to the Community Messaging Team who will send you an invitation for an online chat so you can discuss your problematic remote and request a replacement (If you have one available a Sky Q remote will work while you wait for a replacement).

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum. When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Naiya-Rose1]

Thank I appreciate the escalation!
Do we know how long it takes sky to pop up with speech bubble? I still haven't received anything

[Fothergill1]

@Naiya-Rose1 Apologies, I forgot to click the relevant button to escalate the post .  I have now done it so hopefully you will receive the invitation this morning 😀

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Naiya-Rose1.

[Tommy92]

I wouldn't wait for that...click the link and go through the steps and you can fill a form out fir a remote replacement:) https://www.sky.com/help/articles/remote-control-help-sky-glass-v1?irct=help-service-checker-remote-...

[Fothergill1]

@Tommy92 You mentioned the online form for Glass/Stream remotes in a different thread yesterday.  Thanks for the link as this will be useful when responding to other posts concerning remote issues 😀

[Tommy92 · Accepted solution]

Yeah people shouldn't hafto wait too long when they ate paying good money...hopefully just fill the form out and should reviene within a few days 

[Fothergill1]

@Tommy92 Fully agree.  When I had an issue with my remote earlier in the year the online form only covered Q remotes so it is good to see they now have one for Glass / Stream. It should, as you say,  make the process quicker 👍

[Greenfingers001]

Update:

Spoke with @Naiya-Rose1 and new remote ordered

Thanks again for the escalation have a great weekend 🙂