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Discussion topic: Sky puck recording mode issues

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This message was authored by CinderKona This message was authored by: CinderKona

Sky puck recording mode issues

Hello,

Last night I saved 8 out of 10 cats to a playlist but on playback it stuttered and froze so badly I had to watch on catch-up via my Roku stick. Of course with ads this time.

Were issues last night?

Thanks.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky puck recording mode issues

Posted by a Superuser, not a Sky employee. Find out more

@CinderKona wrote:

Hello,

Last night I saved 8 out of 10 cats to a playlist but on playback it stuttered and froze so badly I had to watch on catch-up via my Roku stick. Of course with ads this time.

Were issues last night?

Thanks.


Did it play via the Channel 4 app or did it play via a cloud recording?

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CinderKona
Topic Author
This message was authored by CinderKona This message was authored by: CinderKona

Re: Sky puck recording mode issues

It never plays via the recording, it always opens the Channel 4 app. Is there a setting I'm missing? 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky puck recording mode issues

Posted by a Superuser, not a Sky employee. Find out more

@CinderKona wrote:

It never plays via the recording, it always opens the Channel 4 app. Is there a setting I'm missing? 


No - its just some shows will cloud record whilst others won't have are always linked to the on-demand verson on the various app.

 

If its still doing it now, you could try rebooting your puck to see if it helps ( and eliminate a local puck related issue ).

 

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
CinderKona
Topic Author
This message was authored by CinderKona This message was authored by: CinderKona

Re: Sky puck recording mode issues

Thanks, I reboot it every day as it loses sound.

To be honest it's the worst recording device I've ever had.

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