Discussion topic: Sky puck recording mode issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 03 Aug 2024 09:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky puck recording mode issues
Hello,
Last night I saved 8 out of 10 cats to a playlist but on playback it stuttered and froze so badly I had to watch on catch-up via my Roku stick. Of course with ads this time.
Were issues last night?
Thanks.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 03 Aug 2024 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky puck recording mode issues
@CinderKona wrote:Hello,
Last night I saved 8 out of 10 cats to a playlist but on playback it stuttered and froze so badly I had to watch on catch-up via my Roku stick. Of course with ads this time.
Were issues last night?
Thanks.
Did it play via the Channel 4 app or did it play via a cloud recording?
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 03 Aug 2024 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky puck recording mode issues
It never plays via the recording, it always opens the Channel 4 app. Is there a setting I'm missing?
Message posted on 03 Aug 2024 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky puck recording mode issues
@CinderKona wrote:It never plays via the recording, it always opens the Channel 4 app. Is there a setting I'm missing?
No - its just some shows will cloud record whilst others won't have are always linked to the on-demand verson on the various app.
If its still doing it now, you could try rebooting your puck to see if it helps ( and eliminate a local puck related issue ).
If your device is on software version QS28:
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 03 Aug 2024 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky puck recording mode issues
Thanks, I reboot it every day as it loses sound.
To be honest it's the worst recording device I've ever had.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page