Sky puck pause, rewind and jumping back issues

[Jimlfc]

My sky puck is a nightmare when trying to pause, rewind or fast forward what I'm watching. More often than not it jumps back in time 20+ minutes forcing us to watch adverts over again (maybe it's deliberate)

 Have tried resetting a number of times but the same issue occurs. 
Is there any way to watch sky channels through a smart TV as the puck just feels cheap and poor quality. 
thanks in advance

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147