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Discussion topic: Sky puck not working

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Avatar for Angelaa86
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This message was authored by: Angelaa86

Message posted on ‎07 Nov 2025 11:05 PM

Sky puck not working

Been off all day and one puck still says no subscription and says wait two hours it's been all day and it's been unplugged reset etc and still not working this is in my autistic daughters room so u can imagine the hell we are going through also I only have two pucks not three as someone was ment to send me one out when we moved in and it never arrived hence why it says not connected etc please help I'm wondering what I pay for at this point 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎08 Nov 2025 01:31 AM

Re: Sky puck not working

Posted by a Superuser, not a Sky employee. Find out more

@Angelaa86  Have you spoken to Sky about this?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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