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Discussion topic: Sky puck not working

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RBrown82
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This message was authored by RBrown82 This message was authored by: RBrown82

Sky puck not working

‎20 Jun 2024 11:37 AM

My sky puck has just stopped working. I have tried all of the suggestions but it seems there is no power. 

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Padam_Padam
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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Sky puck not working

‎20 Jun 2024 11:40 AM

@RBrown82 wrote:

My sky puck has just stopped working. I have tried all of the suggestions but it seems there is no power. 

If you've tried all the suggestions then you'll need to ring Sky to get it replaced. 

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lettice
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Superuser
This message was authored by lettice This message was authored by: lettice

Re: Sky puck not working

‎20 Jun 2024 11:59 AM

Posted by a Superuser, not a Sky employee. Find out more

Have you tried the recovery procedure, as detailed  on step 4 of this Sky Stream help article?

You may need to give it a couple of goes.

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-check...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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