Sky puck network issue

[Ajjjkk]

My internet is working on all other devices, but isn't working on my sky puck 

it was yesterday no problem but now says no internet connection 

[JimM1]

@Ajjjkk Is a sky puck a TV device?

[mikealanr]

Hi @Ajjjkk 

Try powering off at the mains for 2 minutes in the first instance. If that doesn't work try following the steps outlined in this article: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

MikeAlanR

[Jporch316]

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@Ajjjkk wrote:

My internet is working on all other devices, but isn't working on my sky puck 

it was yesterday no problem but now says no internet connection 

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Hi @Ajjjkk 

@have you tried the "reset network settings" option in the main settings screen ?

[Jporch316]

Also worth rebooting your router