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Discussion topic: Sky puck loses connection everyday

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This message was authored by: NigelMc

Sky puck loses connection everyday

I turn on the puck and start watching tv but it will soon freeze and say network dropped. We have no issue with internet all other devices running g and service good. We have to re add the password to connect the puck, and this happens everyday but only for the past few weeks? I have re set it but this hasn't resolved issue. 

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This message was authored by: Stephen+Mourton

Re: Sky puck loses connection everyday

Posted by a Superuser, not a Sky employee. Find out more

@NigelMc   Hi Nigel, have you by any chance moved the puck or moved something that is now touching it.  Ideally it needs to be on its own with about 6 inches of free space around it. 

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