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Discussion topic: Sky puck loses connection everyday
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This message was authored by: NigelMc
Message posted on 13 Apr 2026 05:23 PM
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Sky puck loses connection everyday
I turn on the puck and start watching tv but it will soon freeze and say network dropped. We have no issue with internet all other devices running g and service good. We have to re add the password to connect the puck, and this happens everyday but only for the past few weeks? I have re set it but this hasn't resolved issue.
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This message was authored by: Stephen+Mourton
Posted by a Superuser, not a Sky employee.
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Message posted on 13 Apr 2026 07:10 PM
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Re: Sky puck loses connection everyday
@NigelMc Hi Nigel, have you by any chance moved the puck or moved something that is now touching it. Ideally it needs to be on its own with about 6 inches of free space around it.
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