Sky puck keeps glitching

[Tracey221]

I swapped from Sky Q to sky stream last week as I changed broadband provider to Wessex internet which runs its fibre connection thought the house on 5ghz (which was incompatible with sky Q). I have noticed since starting to use occasionally that it jumps - like when you have a dodgy hdmi lead that when you moved breaks the connection for a milli second (only way I can describe it) it's not the wifi connection as when I tried resetting the wifi it was doing it whilst I was in the settings screen. It's all plugged in correctly and is the same hdmi I had the sky q plugged in with (not a cheap one) - this morning it decided it wasn't going to turn on.... had a call with sky who got me to do a reset.... the box turned on but the glitch is now worse..... really annoying - not impressed with this at all...... any ideas ?  Thanks ! 

[Tracey221]

And now the sound has gone......😂🤦🏻‍♀️

[Hunter2660]

I'm with Wessex so I know the puck should be stable with their router. I would suggest you use the HDMI lead that came with the puck, not the Q one you are using.

[Tracey221]

Thanks for replying - I have tried that already, and using a different port on the tv, it made no difference- 

[Danny167]

Hi,

Not really a solution for you and I'm based in Ireland using sky broadband, we suffer the same issue from time to time, not as frequently since last updates, but we found only option was to restart device and check for updates. When it would start. It only seemed to be an issue for sky tv, the apps would work fine and have sound

[Hunter2660]

It sounds like an iffy puck then. Certainly worth asking for a replacement. Just curious have you got the white Nokia router?

[Danny167]

No We've the black router had it since March but not sure who manufactures it to be honest

[Tracey221]

Yes - I think it's iffy - I did keep restarting the F1 GP the other night when we started watching 20 mins into the programme..... and yep, white Nokia router. I have a smart TV and it's spot on when viewing Iplayer, Netflix etc via that.... just the puck.  

thanks