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Discussion topic: 5 minutes after we start to watch a program the sky puck switches itself off

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This message was authored by: Tallman1

5 minutes after we start to watch a program the sky puck switches itself off

We have just started with Sky and our Puck keeps turning itself off after approximately 3-5 minutes 

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This message was authored by: Jporch316

Re: 5 minutes after we start to watch a program the sky puck switches itself off

Posted by a Superuser, not a Sky employee. Find out more

@Tallman1 wrote:

We have just started with Sky and our Puck keeps turning itself off after approximately 3-5 minutes 


Try pulling the plug from the wall for 10 minutes 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
This message was authored by: Chrisee

Re: 5 minutes after we start to watch a program the sky puck switches itself off

Posted by a Superuser, not a Sky employee. Find out more

@Tallman1 the pucks are designed to go into standby if left on the menus wiith no input for too long.  They should stay on if you use the remote and are looking for something or you are watching a stream. . It is part of the power saving system that regulations require of new set top boxes.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Exiled-in-HH

Re: 5 minutes after we start to watch a program the sky puck switches itself off

That shouldn't activate for hours NOT minutes😉

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