Sky puck is stuck on checking your status

[Kenneth101]

Hi all.

New to Sky, setting up stream device and it is stuck on checking King your status. Tried poor off and on again. Tried holding power button on puck to reset .

[Fothergill1]

Hi @Kenneth101 and welcome to the forum.

To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Kenneth101 · Accepted solution]

Thank you for your help. I repeated the procedure of powering  on the puck while holding the power on button and it eventually worked. So at the moment all is good.