Sky puck is stuck on checking your status

[Kenneth101]

Hi all.

New to Sky, setting up stream device and it is stuck on checking King your status. Tried poor off and on again. Tried holding power button on puck to reset .

[Fothergill1]

Hi @Kenneth101 and welcome to the forum.

To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Kenneth101 · Accepted solution]

Thank you for your help. I repeated the procedure of powering  on the puck while holding the power on button and it eventually worked. So at the moment all is good.

[marrianne1974]

To reset your Sky Stream puck, unplug it from the mains, press and hold the standby button on the bottom of the puck, while keeping your finger on the button, switch the power back on, and wait for the LED lights to flash amber then green before releasing the button or you can wait for a notification to appear on your TV to allow the recovery process to complete. 

[Jbraithwaite]

Why is my sky stream stuck on checking my status

[lettice]

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@Jbraithwaite wrote:

Why is my sky stream stuck on checking my status

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a few customers have been suffering from this problem or similar of late.

Sky are aware some customers are having this issue.

Try the following;

Reboot your broadband router.

Leave the puck off power for ten minutes or more, then go through this process;

Hold  down the Standby button on your puck for 30 seconds or longer, only then turn it back on at the mains while still holding the button.

Leave the puck powered on and connected to Ethernet for one hour or longer.

Press the Standby button on your Sky Stream remote.

Turn the puck off at the mains, then straight back on again