Sky puck is just extremely bad

[Irenicon]

I know I'm shouting into the ether here as Sky doesn't listen to its customers. I have  Sky stream and an Amazon fire stick. The firestick is far superior for streaming Netflix, iPlayer, Apple+ etc. The Sky puck constantly freezes even though we have 100mb broadband.

It even freezes when showing Sky's own shows. Although curiously it streams the adverts every time. The advert runs, then the screen blanks.

Bad design, bad user experience, bad customer service.

As soon as the contract expires we'll go back to Virgin. I guess the high price was for the good service and you get what you pay for.

Never again.

[Nica]

I've been having the same issue why my sky pluck box for over a week every time I try to get through to sky I'm waiting for time and I end up giving up the box is so bad as u start watching something it either jumps or keeps saying program loading or fully gos off it's ridiculous at this point honestly not good at all 

[Jason+Golding]

@Irenicon I am guessing you have virgin media broadband ? If so, VM has poor latency and high ping rates that doesn't play well with Sky Stream. 

Sky is much better than Virgin media in every aspect. I have both 

[Nica]

I don't know I have sky broadband which is also not the best at the moment 

[Jason+Golding]

Sky broadband is a Openreach based product, so can very depending on what Openreach provide to your home. 

Take a look at the OFCOM website to assess the complaints made about sky broadband v virgin media. 

[Listen2me]

I'm pretty sure I never had half the issues when it was through the satellite.The Puck is notchy in performance, really lazy user experience with loads of drop outs in signal.