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Discussion topic: Sky puck is faulty.

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Avatar for Martin763
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This message was authored by: Martin763

Message posted on ‎30 Dec 2023 03:13 PM

Sky puck is faulty.

One of our sky pucks does not work. We have connected it to 3 of our TV's and it has not managed to maintain any signal on any of our TV's. It has not worked since we have received it and we would like a replacement sent.

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Avatar for Nigelb1972
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This message was authored by: Nigelb1972

Message posted on ‎30 Dec 2023 03:22 PM

Re: Sky puck is faulty.

You will need to contact Sky as this is a customer to customer help forum 

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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎30 Dec 2023 03:43 PM

Re: Sky puck is faulty.

Posted by a Superuser, not a Sky employee. Find out more

Have you tried changing the HDMI cable? This will test to make sure the issue is actaully the puck and not the HDMI cable being used.

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