Sky puck is awful

[xenon81]

SES will gladly launch new satellites (as they do for 19.2e) if there is still demand for them. That's not likely in Sky's case.

[TimmyBGood]

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@xenon81 wrote:

SES will gladly launch new satellites (as they do for 19.2e) if there is still demand for them. 

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Not only is the potential viewing audience in these two offshore islands considerably smaller than on the European mainland, but it's also already embracing streaming to a greater degree.

[James3110]

Had all the same issues, they asked me to go out and buy an Ethernet cable to connect from my router to the puck to do a manual update. Bought it and said they'd ring me back, never did. Rang up again and had to hard reset it about 5 times as it kept freezing upon start up. Absolutely awful. Going to cancel it.

[Mikey7519]

Sky changed the puck and we haven't had any trouble since. Why this couldn't have been sorted sooner I don't know, it would have saved me from writing such a critical report.

[Jporch316]

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@James3110 wrote:

Had all the same issues, they asked me to go out and buy an Ethernet cable to connect from my router to the puck to do a manual update. Bought it and said they'd ring me back, never did. Rang up again and had to hard reset it about 5 times as it kept freezing upon start up. Absolutely awful. Going to cancel it.

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Which issues? Might be worth starting a new thread and listing your issues ..... the community may be able to help 

[Robend]

Just joined sky. Was watching the news and other programs, when a person was talking, the sound was out of sync. I have read about this on several forums. Has any one gad the same issue? Or how have you resolved 

[Hunter2660]

In many cases it usually happens after a small glitch in the stream which results in the sound dropping out of synch. I've not seen it for a fair while now. You can correct it by simply changing channels. But a better way is to go into the settings, sound, and select PCM Stereo.

[Martin+Garside]

At first I had no issues with the connection to my pucks. However as time went on loss of connection stared and increased to a point I was having to reboot the devices multiple times a day destroying my viewing pleasure. After some investigation it turned out that I had 30 odd devices connected to my broadband. Part of modern life using devices such as wireless plugs/sockets,talets,phones, tv,,kitchen appliances,, wireless speaker,, guest registered to use your WiFi, all these add up. This was narrowing the bandwidth causing the drop out even though they were not all in use all the time. Just having them as registered devices narrows the bandwidth. Spoke to Sky about upgrading my broadband, but was running at the maximum I could get to my house. After some investigation and discussion I moved to virgin 1gig. Now no issues. I will say Sky was very good and waived the early leaving fee and I did keep my Sky TV package as feel it's better than virgins.

[Truemartian]

I couldn't agree more more!!!

I am fuming myself, the streaming box is laggy and slow asf. 😡

I asked Sky to move back to Sky I was told you can but, we will disconnect your Sky glass subscription and make you wait for three weeks to send you an engineer to install a box that I know better than most of their engineers!! 

basically. It's a tactic to never allow anyone to move back to Sky Q. What a horrible company. I have been with them for 26 years  never skipped a payment !!!! 

[Peterh8631]

Sky Puck is so frustrating:

doesn't turn on without pressing the on button multiple times

doesn display details of next program

decides to select a channel that I haven't selected

when watching sport, it sometimes cannot stream properly 

come on Sky, you charge enough,

fix the problems 

[oj01]

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@Peterh8631 wrote:

Sky Puck is so frustrating:

doesn't turn on without pressing the on button multiple times

doesn display details of next program

decides to select a channel that I haven't selected

when watching sport, it sometimes cannot stream properly 

come on Sky, you charge enough,

fix the problems 

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What did Sky suggest when you reported these issues to them?

[MarkGoldsmith]

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@Peterh8631 wrote:

Sky Puck is so frustrating:

doesn't turn on without pressing the on button multiple times

doesn display details of next program

decides to select a channel that I haven't selected

when watching sport, it sometimes cannot stream properly 

come on Sky, you charge enough,

fix the problems 

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Its possible the puck is faulty but in the vast majority of cases the issue is related to the broadband connection that the puck is getting. How do you have the puck connected to the internet via ethernet cable or Wifi? If using Wifi there are dozens of different causes of network interference which can weaken the signal and reduce the speed a device is capable of getting. As the sky stream puck needs to maintain a constant connection to Sky's servers any signifcant drop in speed or drops in the network will cause issues.

[smallpaul77]

I Agree completely, utterly useless we've only had it a month and we've yet to watch a single programme without a glitch, we've been sold a product thay completely fails to provide the service its supposed to,  sky have dropped the ball massively here, this is not something I've come to expect with sky, AVOID AT ALL COSTS ITS USELESS !!

[oj01]

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@smallpaul77 wrote:

I Agree completely, utterly useless we've only had it a month and we've yet to watch a single programme without a glitch, we've been sold a product thay completely fails to provide the service its supposed to,  sky have dropped the ball massively here, this is not something I've come to expect with sky, AVOID AT ALL COSTS ITS USELESS !!

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What have Sky said when you reported these issues to them? Or have you know returned it during your cooling off period?