Sky puck is awful

[xenon81]

SES will gladly launch new satellites (as they do for 19.2e) if there is still demand for them. That's not likely in Sky's case.

[TimmyBGood]

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@xenon81 wrote:

SES will gladly launch new satellites (as they do for 19.2e) if there is still demand for them. 

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Not only is the potential viewing audience in these two offshore islands considerably smaller than on the European mainland, but it's also already embracing streaming to a greater degree.

[James3110]

Had all the same issues, they asked me to go out and buy an Ethernet cable to connect from my router to the puck to do a manual update. Bought it and said they'd ring me back, never did. Rang up again and had to hard reset it about 5 times as it kept freezing upon start up. Absolutely awful. Going to cancel it.

[Mikey7519]

Sky changed the puck and we haven't had any trouble since. Why this couldn't have been sorted sooner I don't know, it would have saved me from writing such a critical report.

[Jporch316]

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@James3110 wrote:

Had all the same issues, they asked me to go out and buy an Ethernet cable to connect from my router to the puck to do a manual update. Bought it and said they'd ring me back, never did. Rang up again and had to hard reset it about 5 times as it kept freezing upon start up. Absolutely awful. Going to cancel it.

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Which issues? Might be worth starting a new thread and listing your issues ..... the community may be able to help 

[Robend]

Just joined sky. Was watching the news and other programs, when a person was talking, the sound was out of sync. I have read about this on several forums. Has any one gad the same issue? Or how have you resolved 

[Hunter2660]

In many cases it usually happens after a small glitch in the stream which results in the sound dropping out of synch. I've not seen it for a fair while now. You can correct it by simply changing channels. But a better way is to go into the settings, sound, and select PCM Stereo.