Sky puck high contrast issue

[Scooter071]

My two pucks four days ago reverted to the blue Home Screen. I have high contrast on. For black screen. However, now every morning turn pucks on and screen has returned to blue. 
also instead of settings being at bottom. There are loads of tv shows and movies underneath. 

[Jporch316]

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@Scooter071 wrote:

My two pucks four days ago reverted to the blue Home Screen. I have high contrast on. For black screen. However, now every morning turn pucks on and screen has returned to blue. 
also instead of settings being at bottom. There are loads of tv shows and movies underneath. 

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Hi @Scooter071 

a recent update added the extra rails below settings - and there are lots of extra rails !!

it maybe worth turning the accessibility background on , then going through restart cycle via - settings - restart 

hopefully this will force the puck to save the accessibility setting 

[Fletcher+Jones]

Same problem here. Following latest update, the high contrast setting does not "survive" a restart. This is driving me mad! Sky please fix this bug immediately...

[iMacMart2]

Same here, 4 pucks in the one I watch in the main living room keeps going back to the normal blue and not holding the contrast toggle 😞

[AtomAtom1729]

Also the same problem since updating - the standard blue is brutal on my eyes and I'm having to change it on every single start up...

[Allex1]

Same issue here for both my pucks and a Stream TV. Please fix the issue!

[Jporch316]

I have raised as an issue in the superuser forum 

I've tried to replicate it on my gen 2 sky glass but so far it's remembered the setting. Does it take a few hours to switch back or is it an overnight issue ? 

[KevNewMedia]

Hi Everyone

Thank you for bringing this problem to our attention, and thanks for the tag @Jporch316 

We've escalated the problem to our support teams and as soon as we hear back, we'll let everyone know.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[KevNewMedia]

Hi Everyone

Our support teams have advised that this problem may now be resolved. Can I ask you to try it again and let me know how you get on?

EDIT: The problem may be resolved for you, however if it's not, you will pick up the fix overnight.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[AtomAtom1729]

Thanks - seemingly worked for me now!

[Fletcher+Jones]

Yes, fixed now.

[KevNewMedia]

Thank you for confirming that the issue is now resolved.

I'm going to lock this thread 🙂

[Fletcher+Jones]

Sky stream pucks are resetting high contrast option every night. Last week this appeared to have been fixed, and the original thread was closed, but it is now happening again.

[DJeff80]

Yea very annoying.. mine resets every single day..tried the previous "fix" didn't work 

[Fletcher+Jones]

Can somebody at Sky please respond? This has been going on for weeks now. I am having to reset 3 pucks back to high contrast every day. The default blue background is headache inducing and if it wasn't so fiddly to change anything through settings I believe more people would be complaining. Also, high contrast  is an "accessibility" setting. In other words it is supposed to help people who have eyesight issues, yet the people at Sky don't appear to care sufficiently about those customers.

Do Something!