Sky puck damage

[Otty2]

Hi I reported damage to the power cable for a puk  back last December

your assistant promised to send replacement, should arrive January, we are still waiting for this

[Otty2]

Damaged power cable replacement 

[Angel_Aka]

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@Otty2 wrote:

Damaged power cable replacement 

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Call Sky. Or purchase one yourself. 

[Angel_Aka]

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@Otty2 wrote:

Hi I reported damage to the power cable for a puk  back last December

your assistant promised to send replacement, should arrive January, we are still waiting for this

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You've left it a bit late to chase this up, haven't you? 
Call Sky & ask for another replacement or purchase one yourself.