Sky puc

[mildec]

If puc goes into standby then it wont switch on again. I turn off at wall. Leave for a minute then switch on. Sometimes it works but most times it doesn't. It takes around 5 attempts to get it to work. It's not the sky broadband because everything else that's connects to broadband works. I have reset it but still have problem. I try pressing the on button but that does nothing.

[Angel_Aka]

---

@mildec wrote:
If puc goes into standby then it wont switch on again. I turn off at wall. Leave for a minute then switch on. Sometimes it works but most times it doesn't. It takes around 5 attempts to get it to work. It's not the sky broadband because everything else that's connects to broadband works. I have reset it but still have problem. I try pressing the on button but that does nothing.

---

Probably best you contact Sky for further troubleshooting and potential replacement of your puck.

If it's only recently started doing this then it may be heat-related. The pucks don't have much in the way of thermal control. 

[lettice]

@mildec 

Sounds like Sky may need to run some tests  with you and maybe a replacement

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @lettice. We’ve sent @mildec an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.