@Fiona57
Try unplugging from the mains for a prolonged period (around 10 minutes). When you go into TV guide and select a channel what's happening? Please describe what you are seeing in as much detail as possible.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
