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Discussion topic: Sky isn’t working

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This message was authored by Tcat This message was authored by: Tcat

Sky isn’t working

My sky box isn't working 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky isn’t working

Posted by a Superuser, not a Sky employee. Find out more

The community will need more information than that in order to provide assistance. What exactly do you mean by "not working"? What steps have you tried to fix it?

Sky Stream and Sky Broadband customer

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Tcat
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This message was authored by Tcat This message was authored by: Tcat

Re: Sky isn’t working

Since we have had the sky box it has been lagging, freezing and even kept turning it self off now it won't even turn on

Tcat
Topic Author
This message was authored by Tcat This message was authored by: Tcat

Re: Sky isn’t working

I have checked the internet connection, turned it off and on again and have unplugged it and plugged it back in again 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky isn’t working

Posted by a Superuser, not a Sky employee. Find out more

do you have it connected to the internet via Wifi or ethernet?

Sky Stream and Sky Broadband customer

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Tcat
Topic Author
This message was authored by Tcat This message was authored by: Tcat

Re: Sky isn’t working

At present the WiFi but have tried both

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky isn’t working

Posted by a Superuser, not a Sky employee. Find out more

When you tried ethernet, did you disable the Wifi in the Stream puck settings and then reboot the puck before testing?

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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