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Discussion topic: Sky isn’t working

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This message was authored by: Tcat

Message posted on ‎29 May 2024 05:05 PM

Sky isn’t working

My sky box isn't working 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎29 May 2024 05:08 PM

Re: Sky isn’t working

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The community will need more information than that in order to provide assistance. What exactly do you mean by "not working"? What steps have you tried to fix it?

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎29 May 2024 05:09 PM

Re: Sky isn’t working

Since we have had the sky box it has been lagging, freezing and even kept turning it self off now it won't even turn on

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Message posted on ‎29 May 2024 05:12 PM

Re: Sky isn’t working

I have checked the internet connection, turned it off and on again and have unplugged it and plugged it back in again 

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Message posted on ‎29 May 2024 05:13 PM

Re: Sky isn’t working

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do you have it connected to the internet via Wifi or ethernet?

Sky Stream, Sky Glass Air and Sky Broadband customer

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Message posted on ‎29 May 2024 05:15 PM

Re: Sky isn’t working

At present the WiFi but have tried both

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Message posted on ‎29 May 2024 05:17 PM

Re: Sky isn’t working

Posted by a Superuser, not a Sky employee. Find out more

When you tried ethernet, did you disable the Wifi in the Stream puck settings and then reboot the puck before testing?

Sky Stream, Sky Glass Air and Sky Broadband customer

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