Sky glass puck

[Michellem]

I ordered two new pucks . But realised I only needed one . Am I able to return one back not opened .? To get my money back .? 

[GD1 · Accepted solution]

@Michellem  You need to call Sky 1st to arrange the returns process.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Michellem]

Thank you 😊