Discussion topic: Sky glass puck

This message was authored by: Frank23 · ‎27 Dec 2023

Can't connect my puck to the network and keep getting the following message "unsuccessful connection, please try again

It is picking my router up but won't connect , any ideas please

This message was authored by: Exiled-in-HH · ‎27 Dec 2023

Have you successfully registered and accessed the Sky Stream service previously using the Sky Puck?

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This message was authored by: MarkGoldsmith · ‎27 Dec 2023

Try connecting via Ethernet rather than WiFi and see if that gets it connected initially.

Sky Stream, Sky Glass Air and Sky Broadband customer

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