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Discussion topic: Sky freezing

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This message was authored by: Sp20

Message posted on ‎10 Jul 2024 01:53 PM

Sky freezing

Sky stream never worked constantly freezes so does Amazon stick on sky broadband. Wi-Fi is ok ok phones and Netflix on tvs ok. Paying for sky sports but it is impossible to watch a match without freezing every few seconds

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎10 Jul 2024 01:56 PM

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more

@Sp20  Have you tried using ethernet between the ouck & hub?   What speed is your puck getting over wifi, open netflix app on the puck, go to get hep and run speed test.

 

You need at least 25mbps for HD & 35mbps for UHD, anything less and the uck will behave as you've described.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkGoldsmith

Message posted on ‎10 Jul 2024 03:26 PM

Re: Sky freezing

Posted by a Superuser, not a Sky employee. Find out more
@Sp20 wrote:

Sky stream never worked constantly freezes so does Amazon stick on sky broadband. Wi-Fi is ok ok phones and Netflix on tvs ok. Paying for sky sports but it is impossible to watch a match without freezing every few seconds

Thats all the signs of an unstable network connection, so i'd suggest disabling the wifi in the puck's network settings and connecting via an ethernet cable and see if that improves things.

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