It's probably because you also need to add the whole home pack first, if you do not currently have it.
To watch Sky in more rooms with Sky Glass or Sky Stream, you’ll need:
- The Whole Home monthly subscription
More info on Whole home here;
https://www.sky.com/help/articles/watching-sky-in-different-rooms-sky-glass
Sky Community Superuser. What is a Superuser?
Click here to find outSky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q.
Click here to read
