Sky channels amd sky apps not working

[Debs442]

So my bbc Iplayer works thankfully so my Son whos 2 half can still watch Bluey

But all channels on Sky Disney, Sky Atlantic etc aren't workingsince yesterday , ive checked connection and local connection apps etc my broadband etc all working but the sky apps and channels aren't

please can someone help me, I live in Lancashire and checked theres no faults near me either

This doesn't make sense.

[GD1]

@Debs442  You've posted in the Sky Go Board which is a PC/Mobile app, it does not support other apps.

What Sky syhstem do you have?  SKy Q?  Sky Stream?  Sky Glass?

Before anyone can even begin to help it would be useful to know which system your using?

[Debs442]

Sky stream on my TV with a hub i didn't realised id posted this is the wrong place sorry where can I post thus, do you have a link please.

[GD1]

@Debs442  Have you tried unplugging your stream  puck from the wall?

After unplugging it plug back in, once powered up go open the netflix app on the puck and go to Get Help, run connection test, what speed is being reported by the netflix app?

[Debs442]

It's not netlfix not working although thay probably isn't either its disney and sky Atlantic smd all the other apps and channels I have with sky apart from BBC iplayer is working 

[GD1]

@Debs442  Have you tried the steps provided?

[Debs442]

Yep ive done all those things and its still not working, doesn't make sense how bbc iplayer is working through sky but the channels and apps aren't working ?

[Debs442]

The speed is 281.37Mbps which means nothing to me ? 

[GD1]

@Debs442  If that is the speed via netflix on the puck you're getting more than enough, if nothing is showing as you mentioned I'd give Sky a call as they may ask you to doa full reset while on the phone.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[Debs442]

Ok, thankyou hun for your help hun.