Sky capuck

[Crolee]

My sky stream puck keeps loosing picture and then no sound, its Been happing for months now. Numerous phone calls and saying bad wifi, even though its 4 mertes on wifi. And no better with ethernet cable so can't be wifi, done all settings still no better, and just excuse after excuse (try wifi booster) I'm not paying anymore for sky's poor excuses..

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141