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Discussion topic: Sky box stopped working

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Avatar for Gemh3
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This message was authored by: Gemh3

Message posted on ‎30 Oct 2025 07:27 PM

Sky box stopped working

Hi I have tried to switch my sky puck on but it's not working. I've followed various instructions on trying to reset it and it briefly tried to update but it now won't switch on at all

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎30 Oct 2025 07:45 PM

Re: Sky box stopped working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gemh3 

 

Follow the advice here: https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

Namely try the recovery process. If this doesn't work you will need to call sky and arrange a replacement, we are fellow customers here on the community.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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