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Discussion topic: Sky box saying updating software

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Avatar for _Waynebev25
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This message was authored by: _Waynebev25

Message posted on ‎23 May 2025 08:08 PM

Sky box saying updating software

My sky box wasn't connecting to my WiFi box so reset it and now my sky stream is saying updating software and won't move what I I do please

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Avatar for Fothergill1
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This message was authored by: Fothergill1

Message posted on ‎23 May 2025 08:20 PM

Re: Sky box saying updating software

Posted by a Superuser, not a Sky employee. Find out more

Hi @_Waynebev25  see if the following link helps https://www.sky.com/help/articles/setting-up-sky-glass-updating-software 

 

Good luck

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎23 May 2025 08:21 PM

Re: Sky box saying updating software

Posted by a Superuser, not a Sky employee. Find out more

@_Waynebev25  Unplug your stream box for a couple of minutes and going through the setup steps again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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