Sky billing

[Fester0306]

I have not yet been able to connect to sky tv...... I was charged last month even though I was not using sky as I moved property. I did speak with an advisor regarding this and was told it would be refunded but have not received anything yet.

My experience with Sky has been terrible and if I have to change to another provider then I will. 

[Daniel0210]

@Fester0306 
If you've been told a refund will be forthcoming have you checked your Stream account to be if a credit has been applied to your next bill? This could take a number of days after your call.

If it was more than a week ago call Sky again and get them to listen back to your original conversation to confirm what was agreed. 

Incidently your two duplicate posts have been removed. 

Someone who is knowledgeable on Stream may be able to advise on the connection issue.