Sky VIP technical issue

[Anna262]

I have had sky stream and broadband for almost a month now and I am unable to access my sky VIP rewards.

The message I receive is: 'sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem'

I have tried rebooting my hub but that hasn't worked. I've also been in touch with sky recently about my connection and they said we had a good connection. 
Does anyone know how to get around this? 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.