@Craig_w87 You can't request cancellation via this community, if you're in minimum term Sky may not allow you to cancel.
What issues are you having with the puck, we may be ab le to ask the Community Messagng team help, which will be from tomorrow.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
