Sky Streaming blacking out

[BJ007]

Sky streaming keeps blacking out and occasionally freezing, I have carried out a factory reset and changed the HDMI cable. This didn't work I have installed a new puck and it is still doing the same, could it be the router or even the broadband itself?

[Sky_Gee]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[BJ007]

Since removing the UHD, this has stopped happening, I now need to have that removed from my account so that I don't have to pay for it anymore. 

[lettice]

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@BJ007 wrote:

Since removing the UHD, this has stopped happening, I now need to have that removed from my account so that I don't have to pay for it anymore. 

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Go into your MySky account online or in the MySky app.

Under Your products, click on UHD & Dolby Atmos and remove the pack there.

[BJ007]

Thank you