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Discussion topic: Sky Stream won’t work

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Avatar for JohnK1
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This message was authored by: JohnK1

Message posted on ‎23 Oct 2024 07:54 PM

Sky Stream won’t work

Sky Steem won't turn on.

 

Tried the turn off and on again as it says to do.

 

Tried the resetting option where the puck flashes various colours of LED.

 

Now the puck won't even turn on????

 

Any suggestions?

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎23 Oct 2024 09:29 PM

Re: Sky Stream won’t work

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you may have tried, but read this Sky article and try the recovery procedure on step 4.

Make sure you keep the button pressed for a number of the colour changes.

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

 

If your puck still does not respond, you will need to call Sky, for a replacement puck.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎24 Oct 2024 08:27 PM

Re: Sky Stream won’t work

I get the same issue.  It seems to only happen with my LG G4 TV

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