Sky Stream wifi disconnect

[toon+1]

I keep getting cut off from watching tv with a message saying not connected to the WiFi even though my puk is connected by an ethernet cable and the Internet is working fine in the house.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147