Sly Stream - unable to stop pause

[PeterPuck]

Reset or restart? 

[tvboy55]

@PeterPuck  Reset from the setting menu ( not a factory reset ) just a reset . 

[lettice]

Seeing several of you having this pause issue.

Can we get some more information on the issue and see if we can pass back to Sky in our closed community area.

I fairly often for live Sport content use pause on a regular basis on F1 and other Sky Sports along with 'watch from start'.

Seeing a few posts here mostly around this weekends F1 viewing.

I paused for several seconds and for a few minutes many times through yesterdays live broadcast F1 sessions, cricket and Indy NXT on the Sky Sports channels and saw no issues at all.

Some clarification pointers:

Is this only happening on the actual live Sports broadcast event like F1, that has been mentioned a few times on here?

Is this on the Sky F1 UHD channel or just the Sky Main event UHD channel.

Is it also happening for those that use or watch in HD, rather then UHD.

Does a Sky Stream puck settings restart resolve the issue, for a period?

If you can, please run a test today for the pre race live F1  broadcast that starts  at 12.55pm.

Before viewing the channel at the above time, perform a Sky Stream settings restart (not a physical power restart).

Can you try it several times and report if it failed, which exact channel viewing, Sky F1 UHD/HD or Sky Sports Main Event HD/UHD, with some timestamps and how long you paused it for?

Also.

As during some of any tests, as well as using the remote control pause/play button. Can you try by clicking the remote voice option and saying 'pause'  or 'play' and see if that does the same.

[tvboy55]

@lettice @Thanks for following this up - For myself it started in F1 UHD from Thursday then ended happening on every channel , but strangely on one puck only . In the end , last night , I did a reset ( this puck is powered off when not in use ) and it was fine the rest of the evening . Which made me wonder if a update had not applied properly  and the reset cleared it ... 

[PeterPuck]

I did a reset (not a restart) and it seems to have cleared it. Fingers crossed it gets through the F1 today. 

[Spewage]

I first noticed this in F1 UHD, but during one of my many calls with "Support" noticed it happening on any other channel as well.  Having reset both pucks, the problem originally cleared, but came back again.

Yesterday I watched the F1 UHD GP Qualifying from my playlist.  This paused/unpaused fine, but did have some picture dropouts where sound was still playing.

Will give it a try during the live broadcast to see!

Thanks for pushing this forward 🙂

[Spewage]

So tried to pause/unpause on 407 F1 UHD.  Same issue.  Moved to 405 for Cricket HD.  Same issue.

Still also getting frame stuttering on the UHD channels especially.

Frankly, wish I could move back to Q 😠

[tvboy55]

@Spewage  Yes it's back yesterdays reset only provided a temporary fix 

[Ant13]

Mine has started to do this today. It happens on every channel and sky on demand programmes. Does not happen on netflix, prime or any other streaming channel. Was fine yesterday and was temporarily fixed after reset. Press pause and cannot then get the programme to play again. 

[Daniel91h]

I am having the same issue as well. If I pause Live Tv then I am unable to unpause it again. When I click play, it plays for a second and then pauses again straight away. Same thing if I use the voice control as well. 

I have just done a full reset of the puck (not just a restart) and the pause worked fine the first time but now it's doing the same thing again.

This happens on all channels I have tried including sky F1 UHD which is particularly annoying as I missed the first 5 laps of the race!

[DavidIH]

Hi all.

We're getting the same issue with pause / play not working on all channels. Very frustrating. 

We're also getting very brief pauses on all channels. I've added this to another forum post about glitches.

I must say because of these issues we are starting to regret getting Sky Stream. 

[PeterPuck]

Reset your puck. You should be ok then. 

[DavidIH]

Before resetting our puck I tried the pause/play again last night and it was working! Still ok this morning. 

I suspect Sky have been aware of this and managed to resolve the issue.

[tvboy55]

@DavidIH  Yes in the puck Facebook group someone  had spoken to sky technical and they admitted there was a issue yesterday . 

[Shaco+Unica]

This is what Sky told me today:

Thank you so much for your patience. I've reviewed our previous conversation and the notes on your account, and I can see you're experiencing an issue with Rewind and Pause on the F1 channel. I'm really sorry to inform you that this is a known issue affecting a wide range of customers in the UK. Our backend team is already working on a solution and aims to have this sorted as soon as possible.

We'd appreciate it if you could allow us a little more time to resolve this.

I also got a credit on my account. If this isn't resolved next month I will be asking for another credit.