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Discussion topic: Sky Stream switching to 60hz / FPS after standby

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This message was authored by Chris4Stream This message was authored by: Chris4Stream

Re: Sky Stream switching to 60hz / FPS after standby

@SlenderRobert 

 

My point is that these Stream Boxes will constantly be doing housekeeping tasks, such as updating APPS, optimising memory, and so on.... constantly turning them on and off can only be disruptive to these hidden background tasks.

 

I never have to turn my TV on and off at the mains just to get it work, any consumer device that needs to be turn on and off constantly is faulty for some reason.

 

As an example I once found out my elderly sister has been switching off a smart TV I had bought her every night at the plug before she went to bed, because our mother use to always switch off our old family CRT TV each night, of course, this meant that the TV never updated it's firmware...

 

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Sky Stream switching to 60hz / FPS after standby


@Chris4Stream wrote:

@SlenderRobert 

 

My point is that these Stream Boxes will constantly be doing housekeeping tasks, such as updating APPS, optimising memory, and so on.... constantly turning them on and off can only be disruptive to these hidden background tasks.

 

The apps are stored on Sky's servers so they are updated entirely independently. 

Most people aren't constantly turning these things off and on at the wall anyway - it's merely used as a simple means of flushing the cache and resetting the puck/server connection which seems to be the most common issue affecting many people. If it was better designed then it would have had a restart option in the settings, like most other streaming devices do, but it doesn't. 

 

I never have to turn my TV on and off at the mains just to get it work, any consumer device that needs to be turn on and off constantly is faulty for some reason.

 

They don't need constantly turning off and on, just fairly regularly and more than most other devices. I wouldn't describe the pucks as faulty. Just slow and badly designed.

 

As an example I once found out my elderly sister has been switching off a smart TV I had bought her every night at the plug before she went to bed, because our mother use to always switch off our old family CRT TV each night, of course, this meant that the TV never updated it's firmware...

 

My mother still does this. Her smart TV is turned off at the wall every night and even when she leaves the house for any length of time. The concept of firmware updates is beyond her, so it's the first thing I check for whenever I visit her.


 

 

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Sky Stream switching to 60hz / FPS after standby

Posted by a Sky employee

Hi everyone,

 

Just confirmation that the issue we were having with Sky Stream defaulting from 60hz with the workaround of going into apps first has been resolved in the latest release which finished rolling out last week 🎉

 

I appreciate everyones detail and responses on this!

 

@Chris4Stream I initially thought your UI bug was part of this thread but since we've realised the other comments are software related, yours isn't part of this. So I've moved it back to it's own thread so other users if they have this issue can find it easier 🙂 Your thread is here. 

Chloe-W22

Community Manager

 

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